Shipping & Returns

 

Shipping and Handling

FREE SHIPPING Exceptions

Missing or Damaged Items

Returns

FAQS

We make every attempt to keep enough inventory on hand to complete your order or we remove it from our store.  However, high demand, supplier shortages, or seasonal sell-outs, may result in items being out of stock.  For example, some product featured on a food channel or talk show usually deplete our inventory and our suppliers may be out as well.  We will hold your order until we can ship complete.   If we have any indication that a product will be unavailable for 10 days or more, we will make every attempt to contact you for further instructions.  If the item is not expected to be in stock soon, we will remove it from your order and ship the rest.  NO PARTIAL SHIPMENTS OR BACKORDERS

NOTE:  Seasonal merchandise ordered "out of season", will be shipped if available.  If not available, we will remove it from your order and ship the rest. 

Once the order is processed, we will make every effort to ship within the timeframes listed below.  During the holidays, we will make effort to ship on Saturdays and Mondays as well. If the shipping time frames or minimums do not meet your needs, please call us to discuss.

We do not recommend shipping chocolate or perishable products during the warm summer months. However, if requested, we highly recommend expedited shipping. Chocolate coatings that melt in transit do not harm the product and can simply be re-melted. Coatings have a shelf life of several months so we suggest you stock up prior to the arrival of hot weather.

 

Shipping Schedule (January - October)

Orders Received By Delivered to Carrier
Tuesday 3:00 p.m. CST Wednesday
Wednesday 3:00 p.m. CST Thursday
Thursday 3:00 p.m. CST Friday
Friday - Monday 3:00 p.m. CST Tuesday

 

Shipping Schedule (November - December)

Orders Received By Delivered to Carrier
Tuesday 3:00 p.m. CST Wednesday
Wednesday 3:00 p.m. CST Thursday
Thursday 3:00 p.m. CST Friday
Friday 3:00 p.m. CST Saturday (USPS ONLY)
Saturday - Sunday 12:00 p.m. CST Tuesday (likely Monday)
Monday 12:00 p.m. CST Wednesday (likely Tuesday)

 

Inclement weather may cause delays and we are not responsible for shipping delays by our carriers such as USPS and UPS.     FREE SHIPPING will ship with the low cost carrier of our choice regardless of delivery times.  In some cases, we will ship Flat Rate Priority if it is more economical for us to do so.  You can always opt for Priority Shipping at checkout with our standard Priority rates. 

Deliver times as stated by the USPS

  • Standard (Parcel) Post
  • Delivery in 2 to 8 days
  •  
  • Priority Mail
  • Delivery within 2 days in most case

    Orders will not be processed until full payment is received.

    Order Subtotal* FREE Eligible FREE Eligible+Ins USPS Priority USPS Priority+Ins
    Shipping and Handling Charges
    .01-   $24.99 N/A N/A $8.00 inc ins $8.00 inc ins
    $25.00 -    $34.99 N/A N/A $11.00 inc ins $11.00 inc ins
    $35.00 -    $49.98 N/A N/A $13.00 inc ins $13.00 inc ins
    *$49.99 or more eligible purchases FREE $2.35 $15.00 $17.35
    $49.00 -   $69.99 not eligible purchases N/A 2.35 $15.00 $17.35
    $70.00 -   $89.99 not eligible purchases N/A 2.35 $17.00 $19.35
    $90.00 -   $109.99 not eligible purchases N/A 2.35 $19.00 $21.35
    $110.00 - $129.99 not eligible purchases  N/A 2.90 $21.00 $23.90
    $130.00 - $149.99 not eligible purchases N/A 2.90 $23.00 $25.90
    $150.00 - $169.99 not eligible purchases N/A 2.90 $25.00 $27.90
    $170.00 - $200.00 not eligible purchases N/A 2.90 $27.00 $29.90
    >$200.00 will contact with shipping quote N/A will contact will contact will contact

     

     

     

     

     

     

     

     

     * Order Subtotal for FREE SHIPPING is calculated exclusively on merchandise and before taxes

    Please call for orders greater than $500.

    Expedited shipping available upon request at your expense.  

    *FREE SHIPPING Exceptions - READ CAREFULLY

    Bulk products, case lots, large Styrofoam cake dummies and oversized products.  Only Product marked "Eligible for Free Shipping" qualify.

  • Up to 15 pounds of chocolate or coating are eligible for FREE shipping.  Orders with chocolate or coating exceeding 15 pounds will be calculated with the additional weight.  We will advise you of shipping charges BEFORE your order is shipped.

  • Hawaii and Alaska are excluded from FREE Shipping.  However we will subtract $15.00 from the actual shipping costs.  If actual shipping charges are $20, you would  pay $5 providing your order total is $49.99 or more.

    Missing or Damaged Items

    If you did not receive all the items that you ordered, first check the invoice to see that the missing item is not marked “out of stock”. Next check all packing material thoroughly for items that may have been wrapped in packing or settled in shipment.  Retain on original packing material. Notify Lynn's Cake and Candy Supplies, Inc within 72 hours after receiving your merchandise. 


    We are not liable for damages caused by the carrier.  If it appears the package has been dropped or crushed, please notify the carrier (USPS or UPS).  You have an option for insurance at checkout at your expense.  Items shipped PRIORITY include $50 insurance.  For other damaged merchandise please contact Lynn's Cake and Candy Supplies, Inc. for replacement instructions.

     RETURNS

    All returns must be pre-authorized by customer service between 10:00 - 4:00 CST Tuesday – Friday. If a return has been pre-authorized, it must be returned with-in 14 days of when order was received. All original packaging must accompany item(s) returned. Absolutely no refunds 14 days after the product(s) are received.

    There will be no refund on original shipping as well as return shipping.

    Items that are not refundable:

    1.  Food including edible images, food colors, flavorings, chocolate products, etc. - anything that you could ingest - we cannot resell or reuse

    2. Wedding cake tops

    3. Books

    4. Plastic molds, silicone molds, cream cheese mold, rubber molds 

     FAQS

     

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